Which two capability areas comprise Improving?

Which two capability areas comprise Improving?

• A. Improving Performance (IMP) and Sustaining Habit and Persistence (SHP)
• B. Delivering & Managing Services (DMS) and Engineering & Developing Products (EDP)
• C. Service Delivery Management (SDM) and Product Integration (PI)
• D. Continuity (Cont) and Incident Resolution & Prevention (IRP)

Answer: (A)

Improving is made up of two capability areas: Improving Performance and Sustaining Habit and Persistence. The first, Improving Performance, covers how the organization identifies gaps, measures behavior and outcomes, analyzes data, and implements changes to raise performance. The second, Sustaining Habit and Persistence, focuses on embedding those improvements into daily work—that means turning new practices into habits, providing the right support, training, and processes so the gains endure over time. Together, they form a complete approach: measure and drive improvement, then make it stick. The other pairings mix in areas that deal with executing work or handling resilience and incidents, rather than the ongoing, two-part cycle of improving performance and sustaining changes. That’s why the combination of Improving Performance and Sustaining Habit and Persistence best fits what’s described as Improving.

Improving is made up of two capability areas: Improving Performance and Sustaining Habit and Persistence. The first, Improving Performance, covers how the organization identifies gaps, measures behavior and outcomes, analyzes data, and implements changes to raise performance. The second, Sustaining Habit and Persistence, focuses on embedding those improvements into daily work—that means turning new practices into habits, providing the right support, training, and processes so the gains endure over time. Together, they form a complete approach: measure and drive improvement, then make it stick.

The other pairings mix in areas that deal with executing work or handling resilience and incidents, rather than the ongoing, two-part cycle of improving performance and sustaining changes. That’s why the combination of Improving Performance and Sustaining Habit and Persistence best fits what’s described as Improving.